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EtherCorps
Services Reliability & operations Practice 04 · Run

Fig. 01d  /  Reliability & operations

We run what we ship.

Monitoring, on-call, incident response, and the unglamorous upkeep that keeps software honest. Shipping is the start of a system’s life, not the end of it — so we stay on to run what we built, or to steady what someone else did.

EngagementMonthly retainer
CoverageBusiness-hours + on-call
01

What's included

Scope of the practice
AMonitoring & alerting Dashboards and alerts tied to symptoms users actually feel, not noise — so a page means something is wrong, and silence means it isn’t.
BSLOs Service objectives agreed up front, with error budgets that make the trade-off between speed and stability an explicit decision.
CIncident response An on-call rotation, runbooks, and blameless postmortems that actually change the system instead of just filing a ticket.
DRelease management Safe rollouts, feature flags, and one-command rollbacks, so a bad deploy is a shrug rather than an outage.
EMaintenance Dependency upgrades, patching, and the quiet upkeep that prevents the 2am page nobody wants to be on the end of.
02

What you get

Deliverables, itemised
01 Monitoring dashboards & alert rules
02 SLO definitions and error budgets
03 On-call rotation and escalation policy
04 Incident runbooks & postmortem template
05 Monthly reliability report

Stack we reach for

Metrics, logs, and traces through one observability stack; SLO tooling to keep objectives honest; paging and on-call rotations; and the same infrastructure-as-code we build with, so recovery is reproducible instead of heroic.

Representative work

Kleio AI — kept on retainer

After the build, we stayed on to run it: dashboards, SLOs, an on-call rotation, and monthly reliability reporting. How that works in practice lives with the case study.

Read the case
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